Support

We’re a real co-parenting family, and we read every message. Whatever’s going on — a question, a bug, an idea, or something that just doesn’t feel right — reach out and we’ll get back to you quickly.

Contact us

Email info@jenningsglobalsolutions.com and include the email address on your FamilyFirst account so we can help faster.

Common questions

• Does my co-parent have to pay too? No — one subscription covers both parents. One of you subscribes; the other joins free with your family invite code.
• How do I link with my co-parent? One of you creates the family space and shares the 6-character invite code from Settings. The other signs up and enters it.
• How do I export our messages? Settings → Export messages. You’ll get a PDF of your message history with an integrity hash.
• How do I delete my account? In the app: Settings → Delete my account. Or follow the steps at /delete-account.
• Where is your privacy policy? Right here: Privacy Policy · Terms of Service.

Something urgent?

Put URGENT in the subject line and we’ll prioritize it. If you or your child are in danger, please contact local emergency services first — FamilyFirst is a coordination tool, not an emergency service.